Academic Technology SupportInstructor Guides - Canvas ConversationsWhy can't I reply to Conversation messages through email?

Why can't I reply to Conversation messages through email?

In this tutorial, you will learn how to troubleshoot problems with Canvas Conversations and automatic email responses not working properly.

Most faculty members at HSU have multiple email address aliases. 

e.g. fml123@humboldt.edu, first.last@humboldt.edu

The most common problem when replying to a Canvas Conversation message directly through gmail is that Canvas does not have your email alias stored on your account.

Check your "Ways to Contact" on Canvas

In Canvas, navigate to your Account Settings.

On the right side of the screen, find the "Ways to Contact" area.

Add all email addresses aliased with your myHumboldt gmail account by clicking the '+ Email Address' button.

You will be asked to confirm the email address by following an email link.

In your gmail Inbox, find the confirmation email and select 'Click here to confirm this registration'.

This should open a new Canvas tab displaying a confirmation banner at the top of your screen.